Privacy statement

Last updated 1st January 2026

1. Introduction and Policy Statement

At Prop247, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our lettings and property management services. By using the www.prop247.co.uk website, the Prop247 application or otherwise providing your personal information to Prop247, you agree to the collection and use of your information in accordance with this statement. Please, read this privacy statement carefully

2. Information we Collect

We collect personal information through various channels, including:

  • Direct Interactions: When you contact us via email, telephone, or in person.
  • Online Activities: Through our website and online forms.
  • Third-Party Sources: From publicly available sources such as property portals and government databases.

The types of personal information we may collect include:

  • Name
  • Contact details (email address, phone number)
  • Postal address
  • Date of birth
  • Photo identification
  • Financial information (e.g., proof of funds, credit checks)
  • Employment details
  • Property preferences and requirements
  • Feedback and reviews

3. How We Use Your Information

We use this information to provide you with the service you have asked of us. We need your personal details to update you with property availability for example or to market your property on your behalf. As well as conducting the main business operation, we also use this information to keep you up to date with our products, offers and services. Examples of how we may use your information include:

  • Service Provision: To deliver and enhance our lettings and property management services including collection and processing of rental payments.
  • Communication: To respond to your inquiries and provide updates related to our services.
  • Legal Compliance: To enforce our Terms and Conditions, fulfil our legal obligations, including identity verification and financial checks.
  • Marketing: To send you information about our services that may interest you, with your consent.

4. Data Sharing and Disclosures

We may share your personal information with:

  • Service Providers: Third-party companies that assist us in operating our business, such as IT support, marketing agencies, utility providers and maintenance contractors.
  • Credit Referencing and Fraud Prevention Agencies; such as TransUnion
  • Legal Authorities: When required by law or to protect our rights.
  • Payment processors: to collect rental payments, process deposits and refund monies due
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure. We limit access to personal information only to those who have a business need. We keep personal information only for so long as is deemed necessary.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal information.
  • Correction: Request correction of any inaccuracies. .
  • Deletion: Request deletion of your personal information, subject to certain conditions.
  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyse web traffic and customise content. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

8. Other Technologies

We use Google Analytics to provide us with information about how you use our websites. This data, along with the use of cookies, allows us to tailor our websites in a way which will provide you with a more user-friendly experience. We only use this data for statistical analysis, and it is deleted from our systems in line with our retention policy.

9.Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Information

For any questions or concerns regarding this policy, please contact: Irvine Conner Prop 247 Email: and use Subject: Privacy